Digital Rights Management (DRM) provides content protection so that videos are only being played by users who are authorized to play them. DRM-protected content is playable from both our web player and mobile apps, but we suggest playing from our supported mobile apps for best results.
Common DRM-related errors are listed below:
|Unsupported browser or device||Check if your browser supports DRM content protection or use a different browser.|
|Unsupported app version||
Please update your app to the latest version available.
|Unsupported external monitors||Try unplugging your external monitor before playing a DRM-protected video.|
|Network connectivity||Your IP address may have changed during playback. Please try reloading the video or refresh the web page.|
|Geo-blocking||You may be trying to play a video in a country where the rights are unavailable.|
|Screen resolution||Devices with a screen resolution below 720p may not support playback of DRM content. Try changing your display settings to a higher screen resolution or use a different device.|
The browsers listed below do not support DRM content protection:
- Linux OS, OpenBSD OS, Fedora OS
- Internet Explorer - Windows 7 or 8 or 8.1
- Chrome 52 and below
- Firefox 46 and below
- Safari 10 and below
- Opera 51 and below
If the above suggestions do not resolve the DRM-related issues you are experiencing, please contact us at [email protected] and include your device name, OS, and Kanopy app version.