Requesting closed captions

You may stumble across some older titles that do not yet have closed captions available. You can identify these by the CC icon with a slash running through it besides the title. To request closed captioning of these titles, follow the steps shown below:

  1. On the video page of an uncaptioned title, click on the slashed CC icon.
  2. Fill out all fields shown on the closed caption request form, including your reason for requesting and any deadlines you might have.
  3. Click Send to submit your request. This request will be prioritized by our team and you will be notified once the closed captions are available to use.




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