Enabling closed captions, subtitles, and transcripts

Using your computer
- Closed captions
- Subtitles
- Transcripts
Using the iOS/Android app
Using Apple TV
Using Airplay
Using Roku
Using Chromecast

Using your computer
Closed captions
Hover your mouse over the CC icon that appears at the bottom right of the video player and select English (or another language if available). You will then see the closed captions appear along the bottom of the screen.
captions1.png

You will also have the option to change the appearance of the closed captions to provide you with a caption viewing experience that will best suit your needs. To do this, select the Captions Settings option in the captions menu.
captions2.png

Once closed captions have been enabled on one film, they will appear on all films (if available) until they are disabled again.

Subtitles
English subtitles will be available for all non-English titles, though there are two ways in which they will appear:

  • Hard-coded into the video: the English subtitles will begin to play automatically
  • Available as a closed caption file: these will need to be enabled as described in the closed caption instructions above

If you are viewing a non-English title and do not see the English subtitles appear, please try enabling them through the caption menu. If they do not appear, please contact us right away.

Transcripts
When viewing from your computer, you’ll also have access to a dynamic transcript that will display lines in time with the video. To access this, click on More and select Transcript while the video is playing. The transcript will appear below the video.
captions3.png

You will be able to click on a specific line in the transcript to automatically jump to that position in the video. This is useful for revisiting parts of a film that may want to see again as the transcript is fully searchable through your browser’s find feature.

The transcript can only be loaded if closed captions are available, but they can be used independently of each other (you won’t need to activate the closed captions in order to view the transcript).

If you come across a title that does not have closed captions available, you can request for this to be prioritized. More information about this can be found here.

Using the iOS/Android app
While the film is playing, tap on the speech bubble that appears at the top right corner of your screen:
captions4.png

Select English (or your preferred language if available), and you will automatically be brought back to the video with closed captions/subtitles playing on your screen.

Using Apple TV
Swipe down on the trackpad portion of the remote while the film is playing. A menu at the top of your TV screen will appear which will include a section for captions/subtitles. Navigate over to this section and enable the captions/subtitles.

Using Airplay
Once the film is playing on your TV, tap the speech bubble icon at the top right of your screen and select English to display the captions/subtitles on your TV. 
captions6.png

Using Roku
Press the * button on your Roku remote while the film is playing. A screen will appear with "Captions mode" highlighted. While this is highlighted, press the OK button on the remote until "On always" appears. Click down and select "Close" to save and exit the caption options.

If you are having trouble viewing closed captions when viewing from your Roku, please ensure that you have the latest Roku software version installed.

Using Chromecast
After the film has been cast, tap on the film controls at the bottom of your mobile device’s screen.
captions7.png

Tap on the CC icon at the bottom left of the screen and select English to display the captions/subtitles on your TV.
captions8.png



Was this article helpful?
22 out of 29 found this helpful
Have more questions? Submit a request

Comments

Follow