A film keeps buffering or won't play

If you are experiencing buffering on a video, or if a film is not playing, follow the troubleshooting tips below.

Improve your Internet connection
We recommend an Internet speed of at least 5Mbps for an HD stream (you can perform a speed test here). If your connection is any less, try moving closer to your router, moving your router to a more central location, or connecting your computer directly to your modem.

Update your browser or try a different one
You can find a list of our recommended browsers and systems here.

Clear your browser cache
If many items have been stored in your cache, you may experience some lag when trying to stream. You can find instructions on how to clear the cache for the browser you are using here.

Restart your device
A restart of your device can fix a lot of problems you may be running into. Try turning your device completely off, then power back on and return to Kanopy.

If you believe that there may be a problem with the video itself, please report the issue to us.

Was this article helpful?
8 out of 40 found this helpful
Have more questions? Submit a request