All films on Kanopy come with captions and transcripts that are fully ADA compliant in accordance with our accessibility statement. Regarding accessibility for the hearing impaired, Kanopy delivers on this with:
1) Films with captions
The vast majority of films on Kanopy have. Users can easily activate the captions via a small "CC" button on the video player, that will permit them to turn on and off the captions at will. You can see further information on this here - how to turn on captions article.
A very small subset of films on Kanopy may have films "burnt into" or integrated into the film itself, such that they are permanently on and cannot be turned off. This predominantly related to certain older foreign language films and silent films where the captions were integrated into the film itself in the day. If you have an issue with a film with burnt in captions, and would prefer interactive captions, please let us know at email@example.com and we can help with this.
A small subset of films may not yet have the captions published on them yet in which case any user can simply place a "captions request". Films absent captions are typically films just recently launched and that the product team is in the process of getting captioning (launching over 30 films a day means we will sometimes launch the films whilst the captions are in development). For these films, users will see a button to the right of the film title with a "CC" struck through:
If the user clicks on this feature, they can then place their captions request through a request form:
Once a request is received, the user will receive an instant response with a ticket that will allow them to communicate with Kanopy and track the progress of the captions upload. Kanopy will rush process the captions within 48 hours free of charge and notify the user once they are live.
2) Films with Transcripts
In addition to captions, Kanopy also provides Transcripts for films too. A "Transcript" button appears under the "More" tab below any film once it starts playing. The transcript is incredibly useful as you can search it for key words and if you click on any sentence in the transcript it will actually jump ahead and start playing the film where those words are being spoken.
3) User disability controls
Users also have the additional functionality on Kanopy to personalize the resource to their disability requirements. For example, a user can easily set up a profile on Kanopy and set their profile to have "captions enabled" on their user settings. This will mean that whenever they watch a film on Kanopy, it will always play with the captions automatically on. This is intended to give users with disabilities the optimal experience with our solution and minimize inconveniene.
For information on how to use the captions and transcripts, see here.
Please note that equally important to being compatible for hearing-impaired users, Kanopy's website is also fully compatible for visually-impaired users. You can see more information on our accessibility for visually impaired users here.